Terms & Conditions
These terms and conditions govern your use of our website and services. Please read them carefully before using our services.
Agreement Overview
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and MetalEmpires ("we," "our," or "us") regarding your use of our website and services.
By accessing our website, placing orders, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Key Terms
Important terms that govern our relationship and service delivery.
Acceptance of Terms
By accessing and using our website, you accept and agree to be bound by these terms and conditions.
Your continued use of the site constitutes acceptance of any modifications to these terms.
Service Description
We provide custom metal sign manufacturing and related services to businesses and individuals.
All services are subject to availability and our production capabilities.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse any order.
Orders are confirmed only after payment verification and production feasibility assessment.
Pricing and Payment
All prices are quoted in USD and are subject to change without notice.
Payment terms require 50% deposit with balance due before shipping.
User Obligations
Your responsibilities when using our website and services.
Account Responsibilities
- Provide accurate and complete information
- Maintain the security of your account
- Notify us immediately of any unauthorized use
- Comply with all applicable laws and regulations
Content and Materials
- Ensure you have rights to all submitted materials
- Provide high-quality design files when requested
- Review and approve proofs before production
- Respect intellectual property rights
Communication
- Respond promptly to our inquiries
- Provide clear specifications and requirements
- Notify us of any changes to your order
- Maintain professional communication standards
Order & Payment Terms
Specific terms governing orders, payments, and delivery.
Order Process
- All orders must be submitted through our official channels
- Orders are confirmed only after payment verification
- Production begins after order confirmation and deposit payment
- Changes to orders may incur additional fees or delays
Payment Terms
- 50% deposit required to begin production
- Remaining balance due before shipping
- All prices are quoted in USD and subject to change
- Sales tax applied where applicable
Delivery and Installation
- Delivery times are estimates and may vary
- Installation services available at additional cost
- Customer responsible for site preparation and permits
- Risk of loss transfers upon delivery
Intellectual Property
Rights and responsibilities regarding intellectual property and content.
Your Rights
- Ownership:You retain rights to your original designs and content
- License:You grant us license to use materials for production
- Warranty:You warrant you have rights to all submitted materials
Our Rights
- Website:We own all content and design of our website
- Trademarks:MetalEmpires name and logo are our trademarks
- Portfolio:We may showcase completed work in our portfolio
Limitations & Disclaimers
Important limitations on our liability and warranty disclaimers.
Liability Limitations
Our liability is limited to the amount paid for the specific product or service.
Exclusions:
- Consequential damages
- Lost profits
- Business interruption
- Indirect damages
Warranty Disclaimers
We provide warranties as specified in our warranty policy.
Exclusions:
- Implied warranties
- Merchantability
- Fitness for purpose
- Non-infringement
Force Majeure
We are not liable for delays or failures due to circumstances beyond our control.
Exclusions:
- Natural disasters
- Government actions
- Supply chain disruptions
- Labor disputes
Termination & Disputes
Terms regarding termination of services and dispute resolution.
Termination
- Either party may terminate for material breach
- We may terminate for non-payment or violation of terms
- Termination does not relieve payment obligations
- Surviving provisions remain in effect
Dispute Resolution
- Disputes resolved through good faith negotiation
- Mediation required before legal action
- Governing law is the state of California
- Venue is Los Angeles County, California
Questions & Contact
If you have questions about these terms, please contact our legal team.
Legal Department
Email:
legal@metalempires.comPhone:
+1 (804) 237-9041Address:
MetalEmpires
4719 Cedar Forest Rd
Glen Allen, Virginia, US
Response Times
General Questions:
Within 48 hours
Legal Inquiries:
Within 5 business days
Dispute Resolution:
Within 7 business days
Urgent Matters:
Immediate response