Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Overview
MetalEmpires ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us.
Information We Collect
We collect various types of information to provide and improve our services.
Personal Information
Examples:
- Name and contact details
- Business information
- Billing and shipping addresses
- Phone numbers and email addresses
Purpose:
To process orders, provide customer support, and communicate with you
Payment Information
Examples:
- Credit card details
- Bank account information
- Payment history
Purpose:
To process payments and maintain financial records
Technical Information
Examples:
- IP addresses
- Browser type and version
- Device information
- Website usage data
Purpose:
To improve our website, ensure security, and provide better user experience
Communication Data
Examples:
- Email correspondence
- Chat transcripts
- Customer service records
Purpose:
To provide support and maintain service quality
How We Use Your Information
We use your information for specific purposes to provide you with the best possible service.
Order Processing
Process and fulfill your orders for custom metal signs
Includes:
- Payment processing
- Shipping coordination
- Order tracking
- Customer support
Customer Service
Provide excellent customer support and assistance
Includes:
- Responding to inquiries
- Technical support
- Product information
- Issue resolution
Website Improvement
Enhance our website functionality and user experience
Includes:
- Analytics and performance
- Feature development
- Bug fixes
- User interface improvements
Marketing Communications
Send relevant information about our products and services
Includes:
- Product updates
- Special offers
- Newsletter subscriptions
- Promotional materials
Data Protection
We implement comprehensive security measures to protect your personal information.
Encryption
All data is encrypted using industry-standard SSL/TLS protocols
256-bit encryption for data in transit and at rest
Access Controls
Strict access controls limit who can view your personal information
Role-based access and multi-factor authentication
Regular Audits
We conduct regular security audits and assessments
Third-party security reviews and penetration testing
Employee Training
All employees receive privacy and security training
Annual training on data protection best practices
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.
When We May Share Information
- With your explicit consent
- To comply with legal obligations
- With trusted service providers who assist in our operations
- To protect our rights, property, or safety
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Website hosting and technical support
- Shipping and delivery services
- Customer service and support
Your Rights
You have certain rights regarding your personal information under applicable privacy laws.
Access and Control
- Access:Request a copy of your personal information
- Correction:Update or correct inaccurate information
- Deletion:Request deletion of your personal information
- Portability:Receive your data in a portable format
Communication Preferences
- Opt-out:Unsubscribe from marketing communications
- Preferences:Manage your communication preferences
- Cookies:Control cookie settings and tracking
- Complaints:Lodge complaints with supervisory authorities
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how visitors use our website
Functional Cookies
Remember your preferences and settings
Marketing Cookies
Used for targeted advertising and marketing
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.
- Browser settings allow you to block or delete cookies
- You can opt-out of analytics and marketing cookies
- Essential cookies cannot be disabled for security reasons
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us.
Privacy Officer
Email:
privacy@metalempires.comPhone:
+1 (804) 237-9041Address:
MetalEmpires
4719 Cedar Forest Rd
Glen Allen, Virginia, US
Response Times
General Inquiries:
Within 48 hours
Data Requests:
Within 30 days
Complaints:
Within 7 business days
Emergency Issues:
Immediate response