Returns & Warranty
We stand behind every product we create with a comprehensive warranty and easy return process. Your satisfaction is our top priority.
10+ Year Warranty
Comprehensive coverage on all products
Covers defects in materials and workmanship
Lifetime Support
Ongoing customer support and assistance
We're here to help throughout the life of your sign
Easy Returns
30-day return policy for unused items
Full refund or replacement options
Quality Guarantee
100% satisfaction guaranteed
We stand behind every product we create
Warranty Coverage
Our comprehensive warranty covers defects in materials and workmanship for 10+ years from the date of purchase.
Materials
Covered
- Rust resistance
- Color fading
- Structural integrity
- Weather resistance
Not Covered
- Damage from accidents
- Improper installation
- Natural disasters
- Normal wear and tear
Workmanship
Covered
- Welding defects
- Assembly issues
- Finish problems
- Component failures
Not Covered
- Modifications by customer
- Unauthorized repairs
- Installation damage
- Environmental damage
Electronics
Covered
- LED failures
- Power supply issues
- Controller problems
- Wiring defects
Not Covered
- Power surges
- Water damage
- Tampering
- Overheating from improper use
Return Policy
We want you to be completely satisfied with your purchase. Our return policy is designed to be fair and straightforward.
30-Day Return Policy
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or replacement.
Unused Items
Full refund for items in original condition
Defective Items
Free replacement or repair under warranty
Custom Orders
Case-by-case evaluation for custom items
Return Requirements
- Item must be in original, unused condition
- All original packaging and accessories included
- Return authorization number required
- Return shipping costs may apply
Non-Returnable Items
- Custom-designed signs (unless defective)
- Items that have been installed or modified
- Items damaged due to improper handling or installation
- Clearance or sale items (unless defective)
Return Process
Our simple 4-step process makes returns easy and hassle-free.
Contact Us
Reach out within 30 days of delivery
Call or email our customer service team
Assessment
We'll evaluate the issue
Photos and description may be required
Resolution
Repair, replacement, or refund
We'll provide the best solution for you
Follow-up
Ensure complete satisfaction
We'll follow up to confirm everything is resolved
Customer Support
Our dedicated support team is here to help with any questions about returns, warranties, or product issues.
Get Help Fast
Contact our customer service team for assistance with returns, warranty claims, or any other questions.
Warranty Claims
For warranty claims, please provide the following information:
Returns & Warranty FAQ
Common questions about our return policy and warranty coverage.
How long is the warranty valid?
Our warranty covers defects in materials and workmanship for 10+ years from the date of purchase.
Can I return a custom sign?
Custom signs can only be returned if they are defective or don't match the agreed specifications. We evaluate each case individually.
What if my sign gets damaged during installation?
Damage during installation is not covered by warranty. We recommend using our professional installation services to avoid this issue.
How do I file a warranty claim?
Contact our customer service team with your order details and a description of the issue. We'll guide you through the process.
Do you cover shipping costs for warranty repairs?
Yes, we cover shipping costs for warranty repairs and replacements. You only pay for shipping if the item is not covered under warranty.